Shipping policy

Shipping Policy

Thank you for choosing Stone Fix. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can complete your stone polishing and installation projects without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible diamond polishing kits, vacuum seam setters, stone sealers, and masonry restoration hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each polishing pad kit, leveling clamp assembly, and arbor holder undergoes hook-and-loop adhesion audits, suction cup vacuum retention checks, thread concentricity inspections, and shock-resistant packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for dense tooling parcels.

4. Heavy-Duty Protective Packaging & Order Tracking

To safeguard precision diamond-impregnated resin segments and calibrated aluminum leveling screws from transit impacts, all Stone Fix products are packaged in custom-molded high-density EVA cases and reinforced multi-wall corrugated cartons. Liquid stone sealers are triple-sealed in tamper-evident leakproof canisters. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Stone Fix is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.